Remanded (sent back)
The Board remands the claim for service connection for a cervical neck pain and an upper back condition due to a pre-decisional duty to assist error regarding private treatment records.
The deciding factor: Remand is necessary because the AOJ was put on notice of the existence of private treatment records but did not make reasonable efforts to obtain them, which constitutes a pre-decisional duty to assist error.
- Claimed conditions
- cervical strain, degenerative arthritis, intervertebral disc syndrome, C3-C4 retrolisthesis
- How they argued it
- Not specified
- Exposure basis
- None
- Rating assigned
- None in this decision
- Decision date
- October 20, 2025
- Citation
- A25090265
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